TERMS OF SERVICE

Terms of Service

Last updated: August 24, 2026

These Terms of Service govern your use of the Northwear website and any purchases made through our store.

By accessing our website or placing an order, you agree to these Terms.

Online Store

Northwear operates an online retail store offering men’s underwear and related products.

You must provide accurate and complete information when placing an order, including your billing, shipping, and contact information.

Products and Availability

We make reasonable efforts to display product descriptions, images, colours, sizing, pricing, and availability accurately.

Actual colours or appearance may vary slightly depending on your device or screen.

Products may be modified, discontinued, or become unavailable without notice.

Pricing and Payment

Prices are shown in the currency displayed on the website.

Applicable taxes, shipping charges, or other fees will be shown before checkout where required.

We reserve the right to correct pricing errors or cancel orders affected by obvious pricing or listing mistakes.

Payment must be successfully authorized before an order can be processed.

Orders

Placing an order does not guarantee acceptance.

We may cancel or refuse an order where reasonably necessary, including in cases involving suspected fraud, payment issues, product availability, incorrect pricing, or other order-processing problems.

If we cancel an order after payment has been received, the applicable amount will be refunded.

Shipping

Processing and delivery estimates are provided for convenience and are not guaranteed.

Northwear is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

Returns and Refunds

Returns and refunds are subject to our Returns & Refunds Policy.

Because underwear is a personal-use product, certain hygiene restrictions apply to worn, washed, opened, or used items.

Promotions and Discounts

Promotions, discount codes, bundle offers, and other special offers may be subject to additional conditions.

Unless otherwise stated, offers cannot be combined.

Northwear may modify or end a promotion at any time, subject to applicable law.

Website Content

The Northwear name, branding, website design, written content, graphics, photographs, and other materials on this website are owned by or licensed to Northwear unless otherwise stated.

You may not reproduce, distribute, sell, or commercially use our content without permission.

Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content to Northwear, you confirm that you have the right to provide that content.

You grant Northwear permission to use submitted content for operating, improving, and promoting the business, subject to applicable law and any permissions requested at the time of submission.

Prohibited Use

You may not use our website for unlawful, fraudulent, abusive, or harmful purposes, including attempts to interfere with the website, misuse customer information, or engage in fraudulent transactions.

Third-Party Services

Our website may rely on third-party services such as Shopify, payment processors, shipping providers, analytics platforms, and other technology providers.

Northwear is not responsible for third-party websites or services that we do not control.

Disclaimer

We aim to provide accurate information and a reliable shopping experience, but the website and its content are provided on an “as available” basis to the extent permitted by law.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer-protection laws.

Limitation of Liability

To the extent permitted by applicable law, Northwear will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms limits liability where doing so would be prohibited by law.

Privacy

Your use of the website is also subject to our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

Governing Law

These Terms are governed by the applicable laws of Canada and the province or territory whose laws apply to the transaction, without limiting any mandatory consumer rights available to you.

Contact

If you have questions about these Terms, contact:

Northwear
support@northwear.com