SHIPPING POLICY

Shipping Policy

At Northwear, we want your order to arrive as smoothly as possible.

Processing

Orders are typically processed within 1–3 business days before shipment.

Delivery Time

Once shipped, orders typically arrive within 9–15 business days.

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

Tracking

Once your order has shipped, you’ll receive a tracking confirmation by email.

You can also check your shipment through our Track Order page.

Incorrect Shipping Information

Please make sure your shipping address is accurate before placing your order.

If you notice an error, contact us as soon as possible at support@northwear.com. We’ll do our best to make changes before the order is processed, but we cannot guarantee changes once an order has shipped.

Delayed or Missing Orders

If your tracking has not updated for an extended period or your order appears to be delayed, contact us at support@northwear.com with your order number and we’ll help investigate.

Shipping Availability

Northwear currently focuses on serving customers in Canada. Available shipping destinations and any applicable charges will be shown at checkout.

Questions?

If you have any questions about your shipment, contact us at support@northwear.com.