RETURNS & REFUNDS

Returns & Refunds

We want you to feel confident ordering from Northwear.

Returns

Because underwear is a personal-use product, we can only accept returns on items that are unworn, unwashed, unopened, and in their original condition.

Eligible returns must be requested within 14 days of delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@northwear.com with your order number and clear photos of the issue.

We’ll review the situation and work with you on the appropriate replacement or refund.

Change of Mind or Sizing Issues

For hygiene reasons, we cannot accept returns on underwear that has been worn, washed, or removed from its original packaging.

Please review the size guide carefully before ordering.

Refunds

Approved refunds are returned to the original payment method.

Once a refund is issued, processing time may vary depending on your bank or payment provider.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Need Help?

Contact us at support@northwear.com and we’ll be happy to assist.